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Customer FAQ About MB SD C4 Supply by OBD2shop.co.uk
how-to-solve-xentry-not-save.zip (1.0M)
MB SD C4 FAQs:
Q: What's the difference between MB Star Series in your website?
A: The difference between them as shown below:
| Number | SP100-D | SP100-B | SP45-B | SP117 | SP45-C | SP45-F | SP06 |
| Name | Best MB SD C4 top-rated | Cheap MB SD C4 | Super MB Star C3 | Best Star C3 Pro | Ordinary Star C3 | Red Star C3 | MB Star C4 |
| Original | NO | NO | NO | NO | NO | NO | NO |
| Update | Update Via HDD | Update Via HDD | Online Update one year for free | Update Via HDD | Update Via HDD | Update Via HDD | Update Via HDD |
| HDD Software | DELL D630 HDD,External HDD | DELL D630 HDD,External HDD | DELL D630 HDD,External HDD, IBM T30 HDD | DELL D630 HDD,External HDD, IBM T30 HDD | DELL D630 HDD,External HDD, IBM T30 HDD | DELL D630 HDD,External HDD, IBM T30 HDD | DELL D630 HDD,External HDD, IBM T30 HDD |
| Vehicles Support | Cars&Trucks | Cars&Trucks | Cars&Trucks | Cars&Trucks | 12V cars only | Cars&Trucks | Cars&Trucks |
| Connection | Lan cable and WIFI connection | Lan cable and WIFI connection | Cable connection | Cable connection | Cable connection | Cable connection | Cable connection |
| Protocols | k-line, CAN Bus, UDS | k-line, CAN Bus, UDS | K-line and CAN Bus | K-line and CAN Bus | K-line and CAN Bus | K-line and CAN Bus | K-line and CAN Bus |
Q: Hello, I have installed the hard disk and unit, but no communication, why?
A: When you do diagnose, pls make sure that the unit is connected well, like:
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Not this:
Q: Hello, Marshall, can you send me some picture about MB sd c4? I need to check, better with some detail, thanks!
A: Ok, no problem, it has the user manual in HDD, it needs activation
This tool you can choose connect with internet by LAN cable or WIFI, when it connects with car, you will see:
usually, after activate, it will be no problem at all, this item is very stable.
This tool you can choose connect with internet by LAN cable or WIFI, when it connects with car, you will see:
usually, after activate, it will be no problem at all, this item is very stable.
About Computer system requirement
Q: Does SD C4 contain SATA HDD?
A: There are three kinds of hard disk formats for SD C4 2014.07, including: for Dell D630, for T30 and moveable hard disk, and only two kinds of format for SD C4 2014.07, including: for Dell D630and moveable hard disk. Do they contain SATA HDD? It depends on which kinds of HDD, please write a note which format you need when ordering.
Q: Is SD C4 compatible with window7?
A: Moveable hard disk version is compatible with WIN7, better Professional version. But suggest you not use WIN7, 90% sdc4 software get broken because of the usage of WIN7.
Q: I have blue screen after insert SD C4 Dell D60 hard disk into the computer and open it.
A: make sure your Dell D630 computer is an integrated video card and with 1GB memory, because the D630 of discrete video card is easy to have blue screen or shutdown and restart, restart and shutdown.
About Language available
Q: Is DAS available with 21 languages and optional to reset? Or only English available?
A: The DAS on the desktop is only English available, after entering into Xentry you are allowed to set the language you want. Just enter into Xentry whatever car models you want to diagnose, and if the car model should be diagnosed and programmed in the DAS but you enter Xentry, it will automatically switch into DAS and the DAS language will be as the same as the Xenty language. ( Check the picture of language display on our website)
About update
Q: When I connect to Wireless Network Connection, I got the following display, what should I do?
A: Just ignore this message and follow our video tutorial to set.
About activation / code
Q: when I setup SD connect compact 4 hard disks; I got a message reading "No access authorization code! Please contact the Star diagnosis call center".
A: It needs activation, please send us Hardware fingerprint, LAN-ID, and HW-ID, then we will help you active. As for how to get Hardware fingerprint, LAN-ID and HW-ID, please refer to this file: http://www.obd2shop.co.uk/upload/pro/sd-c4-win7-system-activation-step.pdf
About Installation
Q: How to install MB SD connect c4 starfinder?
A: it doesn’t need to install starfinder, directly open "c:\program files\web_etm\index.html ".
Q: My moveable hard disk of MB SD connect C4 has no display. Does it use USB cable to connect the hard disk and then active?
A: Yes, use USB cable to connect the moveable hard disk and the computer, firstly install "setup.exe", and then import software, the computer configuration should not be too low.
Q: Does the hard disk of MB SD Connect Compact 4 Star 2014.05 (item NO. SP100-D) contain WAS and DAS open program?
A: Yes, it does.
About Settings (WIFI, IP and Wlan)
Q: Does MB SD C4 Wlan have key? Can I connect to the internet only by the key and no need to connect to a network cable?
A: the WLAN key is "aaaaaaaaaaaaaaaaaaaaaaaaaa" (26 a in total)
Q: How to set MB SD C4 WIFI?
A: Firstly, disconnect the local areal connection, then connect the sdconnect 4 with the car and start the car, finally connect to the wireless connections, please follow the next instructions to set: click Configuration-MUX-Register/configure, under the "General information", select name "04" and then tick off "Wlan parameters, road", then set the following parameters: IP address: 192.168.2.200, Network screen: 255.255.255.0, Encryption: WEP / Hex, Key: aaaaaaaaaaaaaaaaaaaaaaaaaa (26 a in total), we have video tutorial, please click column "Video" to watch or contact our customer service to send you.
About function
Q: Does MB SD C4 support SCN coding?
A: Our SD C4 hardware support offline programming, but the software needs to active, and it will cost additional money.
Q: MB SD C4 could read chassis number for Smart 1998, but unable to test ECU after connected with the car.
A: It needs login password when test Smart, we have DAS SMART Calculator (Item No. ss27) to help calculate login password.
Q: Which tool can diagnose ML 270 2005 and A class W169 2007?
A: MB SD C4.
Q: Which tool can diagnose and program for BUS body.
A: MB SD STAR C4 (SP100-D).