Shipment & Delivery
NO TAX, Easy Clearance Way:
1. UK warehouse shipping (2-4 working days)
Only Item title marked " Ship from UK " will ship from UK warehouse!
Our UK warehouse mainly ship to the following country:
Attention:
A: UK local address 2-4 working days, other European country 5-10 working days arrival depend on the place. Italy address is remote area it will take around 15 working days arrival.
B: UK warehouse only stock products do not have factory in UK, if item have problem need send back to our Shenzhen, China warehouse.
C: We will pay freight ship to customer from UK warehouse,
D: If customer country do not have Shipping service in our UK warehouse or only have UPS service,customer need pay the UPS freight difference or package will ship from Shenzhen, China.
2. Yanwen Express ( No Tax)
Yanwen will take about 5-10 working days arrival, before shipping we will pay tax, so when package reached, there's no tax no extra fee for customer.
3. Normal Post way ( No Tax)
Including Netherlands Post, China Post, USPS Post, Singapore Post, Hongkong Post, shipping within 2kg
Used for most countries in the world,Usually will arrival within 7-15 working days, sometimes will take about 7-28 working days arrival depend on place.
Fast way for DHL shipping ( 2-4 days arrival ) From Shenzhen/Hongkong warehouse
If customer need tool urgently and fastest we will use DHL shipping
to help clearance, we will declare a lower price on the invoice to reduce tax.
UK customers: Declare within 15 GBP,usually no tax
Declare Code scanner(gift) within 39GBP, No Tax
Declare 30-66 USD will have 15-20 GBP for tax
Declare 70-100 USD will have 20-35 GBP for tax
Italy Customers: Declare 20-21 USD, No tax
Netherlands customers: Declare 20-22 USD, No Tax
Poland Customers: Declare 21 USD, mark " Freight as gift " No Tax
USA Customers: Declare under 200 USD, No tax
Germany Customers: Custom very strictly, not recommend ship by DHL, if customers wanna ship by DHL, need confirm can finish clearance by yourself
Other countries: such as Irelands Norway usually we would declare 20-22 USD on the invoice help clearance, sometimes declare depend on the package weight help you clearance.
Attention Please:
1. Our company is based in China, DHL packages would ship from Shenzhen or Hongkong.
For our main market is European, Espeially UK, so our website domain is end as .co.uk
2. Products freight paid is the package freight ship to destination, not including TAX or VAT
4. Declare lower reduce tax not means no tax, we only declare lower help you clearance, customers should know the tax policy in their country, Check different country Tariff threshold
5. Any questions during the delivery or clearance please need contact us immediately, we would try our best sort out and help you clearance.
6. If address is remote area, Customer should pay the remote freight for DHL or we will ship package to you by Yanwen or Normal Post.
some countries DHL have DHL limite freight,those area customer need pay DHL limite freight then can use DHL shipping.
EMS (7-15 working days arrival)
Customers from Brazil, Russia, Agentina package would ship by EMS
UPS (2-4 working days)
Used for customers UPS request, like DHL will declare a lower price on invoice.
TNT And FedEx
Used for customers want ship by TNT or FedEx
1. In which situation we accept the return
We promise to obey the return policy when the item has the problem bellow, but you must sent back the item after we knowing your problem and what you want us to do.
1) The product have quality problem. It can not work once you receive it or it encounter crash in delivery causing you can not use it.
This situation you can send back the package back to us for free replacement or refund
Replacement: Customer send back the package with the cheapest normal post way(seller can help paid the freight), after tell us the tracking number, we would arrange a new package delivery to you
Refund: Customer send back the package by the cheapest normal post way(buyer paid the freight), after package reached to us, we would totally refund to you.
If you found order wrong item, please contact us at the firstly time to cancel the order, we would not arrange shipment.
If already ship out can not recall back package,after package arrival and you wanna return for refund ( not quality problem), need send back to us with the cheapest normal post way and paid the freight, due to not the quality problem , we would not refund the shipping freight.
2) in some particular situation, our return policy can be open for you after our customer service learning your particular problem, and in this condition we will charge you 10% handling fee.
3) you order a wrong item and negotiate with our customer service to exchange for a right product, this exchange policy is also for you.
you need pay the shipping cost to us as well as return to you
4) If we miss-shipped the items, we will be responsible for an item exchange and any shipping fees. If you choose this, you can also return the product and get a full refund plus the shipping and handling fee, but you must make sure to sent it back through ordinary airmail.
2. In which situation we do not accept the return
Please check detail before you purchase on OBD2shop.co.uk. If you have any doubt, please check with our customer service, you can get our customers service information from our website.
If the item is damaged by yourself, we can not provide exchange service for you. But you can return for repair
3. Return for exchange item
When exchange for free: If your products encounter crash in delivery, we will exchange it for free for you and undertake the shipping cost for you ship item back to us through simple airmail.
Mis-ordered products: If you order a wrong item and plan to exchange for you want, then just contact our customer service for help,if we can exchange for you, you need to pay the shipping cost to us as well as return to you.
Physical Damaged Items: If the item is damaged by yourself, we can not provide exchange service for you. But you can return for repair.
What you do before returning for replacement: you need contact our customer service to tell us your problem. What's wrong with your item and what you want us to do for you.
Returning shipping options: after confirming your items is under our policy of returning, we please you use simple airmail to ship item back to us. NO DHL, UPS, TNT, Fedex or any other express.
How we will do after receiving your return: you need keep touch with us to make sure we get it. After checking the item, we will arrange a replacement for you and we will inform you when everything is done. Please remember to check your email from time to time.
Notice for shipping options: When you confirm to return the items to us, please use ordinary airmail or EMS to return it, and write ship to the address our customer service provides. Please do not use DHL, UPS, FEDEX and TNT or any other courier, because we can not get your return item, we will not responsible for that.
E-mail: Sales@OBD2shop.co.uk ( The email is 24 hours open for customer)
Whatsapp: +86 13983755934
Live support information:
